✅ Q & A

📌 Frequently Asked Questions

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1. How long is the processing time?

All orders are handmade by one cook and prepared fresh in the order they are received.

Processing time is 10–15 business days, and may extend slightly during busy seasons or holidays.

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2. Do you offer refunds or cancellations?

Because everything is handmade and ingredients are purchased per order, we do not offer refunds or cancellations once an order is placed.

If you need help, please email us and we’ll do our best to assist.

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3. How do you ship your frozen food?

We ship using insulated packaging, gel packs/dry ice, and fast shipping so your food stays safe in transit.

Please bring your package inside as soon as it’s delivered.

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4. Do you offer local pickup in Lafayette?

Yes! We offer local pickup and delivery in Lafayette, LA.

Pickup instructions will be sent after your order is prepared.

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5. Can I place a pre-order for holidays or events?

Yes! We encourage early pre-orders, especially during Thanksgiving, Christmas, and Ramadan.

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6. Do you ship to all states?

Yes, we ship nationwide across the USA.

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7. Are your items homemade?

Yes — every single item is handmade by one cook (me!). No factory, no team, no shortcuts.

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8. Do you offer wholesale pricing?

Yes, wholesale pricing is available for stores, cafés, restaurants, and resellers.

Wholesale orders have separate minimums and lead times.

👉 Visit the Wholesale Inquiry Page for details.